Shipping policy

1. Order Processing

Once you place an order, we aim to get it moving promptly. Most orders are processed within 3–5 business days (for items in stock) once payment is confirmed.
During peak periods or for bulky/special-order items, processing may take a little longer.
If we expect any significant delay in dispatching your order, we’ll contact you with an update.

2. Shipping Coverage

We currently ship Australia-wide only, including all major cities and most regional areas.
Delivery to rural or remote locations may take additional time, depending on courier availability.

3. Shipping Costs

We offer free standard shipping on orders that meet the advertised minimum spend.
Orders below that amount will have shipping costs calculated at checkout based on your location.
All shipping fees are clearly displayed before you confirm payment — there are no hidden charges.

4. Delivery Timeframes

Once dispatched, standard delivery typically takes 14–21 business days, depending on your location and the courier network.
Remote areas may experience slightly longer timeframes.

Please note: Delivery estimates are provided by the courier and can vary due to factors beyond our control, such as public holidays, extreme weather, or courier delays.
If your delivery is delayed beyond a reasonable time, please contact us — we’ll work with the courier to resolve it and, if necessary, offer a replacement or refund in line with your rights under Australian Consumer Law.

5. Tracking Your Order

Once your order has shipped, you’ll receive an email with your tracking number so you can monitor your parcel’s progress.
If you haven’t received tracking details within 5 business days after your order is processed, please get in touch with us so we can confirm the status for you.

6. Damaged, Lost, or Missing Parcels

We take care to package all orders securely before shipping.

If your parcel arrives damaged, please contact us within 7 days of delivery and include clear photos of:

  • the damaged item(s),

  • the packaging, and

  • the shipping label.

We’ll work with the courier to resolve the issue quickly and offer a repair, replacement, or refund as appropriate.

If your parcel appears lost or hasn’t arrived within the expected timeframe, contact us so we can investigate with the courier.
Under Australian Consumer Law, we remain responsible for ensuring your order arrives in acceptable condition, even when a third-party courier is used.

7. Address Accuracy

Please double-check that your shipping details are correct before placing your order.
If incorrect or incomplete information results in a failed delivery, you may be responsible for redelivery fees or costs associated with returning the parcel.

If an address error occurs due to our mistake or a courier issue, we’ll cover the redelivery costs.

8. Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under Australian law.

9. Contact & Support

For any shipping-related questions or concerns, our team is here to help.
You can reach us at:
Email: nomadtechperformance@gmail.com
Support Hours: Monday–Friday, 9am–5pm AEST/AEDT

Thank you for shopping with us!
We’re committed to getting your order to you safely, efficiently, and in full compliance with Australian consumer protection standards.